▸▸▸ FAQ

Do you have a question?

EMPORIA has a built in chat function for you to ask questions directly from the site, and you can also email shop@3w3m.com if you can’t find the answers you’re looking for. Any questions about Substack subscriptions should be directed to support@3w3m.com.


How do I get a passcode?

The Circle members can access the [SYSTEMS] DELUXE HARDCOVER and 2 8" x 10" Prints at this secret link / passcode here: https://3w3m.substack.com/p/now-open-welcome-to-emporia-daa


Subscribers can access the [SYSTEMS] DELUXE SOFTCOVER at this secret link / passcode here: https://3w3m.substack.com/p/now-open-paid-subscribers-enter-emporia

How long does it take to ship an item?
We turn around our orders in 5-10 business days. You will receive a shipping confirmation email with tracking details once your package is headed your way!

How fast is shipping?
We are based in Maryland. Our shipping estimates are as follows:
USA: 3-8 business days
International: 4-21 business days

How do I cancel or modify my order?
If you would like to modify or cancel your order for any reason, please email us immediately. We will make every effort to assist you.

Who is responsible for duties and customs?

If your country or region charges additional fees like import tariff, value added tax, customs handling fees, etc., the buyer will be responsible to cover those charges upon delivery. We will declare the actual monetary value of the order. Please be sure to contact your local federal customs authority if you have any questions.